Returns & Refunds

We want returns to be straightforward. This page separates change-of-mind returns from problems such as faults, damage, wrong items or products that are materially different from what was advertised.

10-day change-of-mind returns

You may request a change-of-mind return within 10 days of delivery for eligible products.

To qualify, the item must be:

• unused and in original saleable condition;
• returned with original packaging, labels, accessories and manuals where applicable;
• not altered, customised, personalised or prepared for you; and
• supported by your order number or other proof of purchase.

Please contact us before sending anything back so we can confirm the correct return address and process.

Items not eligible for change-of-mind return

For hygiene, safety, customisation or resale reasons, change-of-mind returns are generally not available for:

• abdominal guards and similar intimate protective items once opened or used;
• underwear, compression garments or hygiene-sensitive clothing once opened or worn;
• personalised, engraved or customised products;
• cricket bats that have been knocked in, oiled, faced, stickered, engraved, toe-guarded or otherwise prepared or altered at your request;
• products that have been used, damaged after delivery or cannot reasonably be resold as new.

Faulty, damaged, wrong or misdescribed products

If you receive an item that is faulty, damaged in transit, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible.

Please send:

• your order number;
• a short description of the problem;
• clear photos or video where useful; and
• photos of the outer packaging where transit damage is involved.

Depending on the circumstances and applicable rights, the appropriate remedy may include repair, replacement, exchange, store credit or refund. If a valid claim requires the item to be returned, we will provide return instructions and will not require you to bear unreasonable return costs for that valid claim.

Cricket bats

Willow is a natural material. Grain pattern, colour, minor cosmetic marks, pickup and weight distribution can vary and are not automatically manufacturing faults.

Normal wear, surface cracking and damage caused by misuse, inadequate preparation, poor storage, excess moisture, unsuitable balls or bowling machines, or impact outside normal cricket use may not constitute a manufacturing defect.

Manufacturer warranty terms vary by brand and product. If you believe a bat has a manufacturing fault, contact us first and we will help assess the issue and, where appropriate, liaise with the supplier or manufacturer. Your applicable legal rights are not replaced by a manufacturer warranty process.

Sale and clearance products

Sale and clearance products can still be returned under this policy when they otherwise meet the applicable return conditions, unless a specific product condition or final-sale restriction was clearly disclosed before purchase and is lawful.

Exchanges

Eligible items may be exchanged subject to stock availability. If the replacement has a different price, we will confirm any amount payable or refund due before completing the exchange.

Refund timing

Once an approved return has been received and inspected, we will process the applicable refund as soon as reasonably possible to the original payment method where practicable.

Your bank, card issuer, UPI provider or payment service may take additional time to make the funds available after we process the refund.

Original delivery charges are generally not refundable for change-of-mind returns. Shipping costs for faulty, damaged, incorrect or materially misdescribed products will be handled according to the circumstances and applicable law.

Order cancellations

If you want to cancel a standard order, contact us as soon as possible. We will make reasonable efforts to cancel it if it has not been dispatched or committed to fulfilment.

Customised, personalised, pre-order, special-order or bulk products may not be cancellable once production, preparation or procurement has started.

Partner-fulfilled orders

Some products may be dispatched by an approved fulfilment partner. Do not return an item directly to a supplier unless we instruct you to do so. Contact Indian Cricket Store first and we will provide the correct return location and process.

How to request a return

Last updated: 4 October 2026.