Cancellation and Refund Policy

Indian Cricket Store

We are committed to ensuring our customers are satisfied with their purchases. If you are not happy with your order, we will make it right.

RETURNS & REFUNDS

You may return products within 10 days of delivery, no questions asked, provided:

The items are unused and in their original packaging
You provide proof of purchase

You can opt for:

A full refund (excluding shipping charges), or
A store credit, which can be used on future purchases

Note: Return shipping costs must be borne by the customer.

EXCEPTIONS – NON-RETURNABLE ITEMS

Due to hygiene and personalisation reasons, we do not accept returns for the following:

Abdominal guards
Clothing (e.g. undergarments, compression wear)
Customised items (including bats that have been knocked in, stickered, engraved, or otherwise modified)

ORDER CANCELLATIONS (Pre-Order, Bulk, or Customised Products)

Orders for pre-order, bulk, or customised products cannot be cancelled once placed.
When you confirm and pay for your order, production begins immediately and materials are allocated. Hence, order cancellations are not permitted under these circumstances.

EXCEPTIONS (By Indian Cricket Store)

We may cancel an order due to:

Unavailability of products
Issues processing payment or shipping details
Duplicate orders

You will be notified by email with the reason if your order is cancelled by us.

PERSONALISED ITEMS

Customised or personalised items cannot be returned unless they are defective or have a genuine manufacturing fault.

RISK

All risk of loss or damage to the goods passes to you upon delivery.

ADDITIONAL TERMS

Some items or services may carry additional terms and conditions. These must be read in conjunction with this policy.

PRICING POLICY

All prices are in INR (Indian Rupees) and are subject to change without notice.
We reserve the right to correct pricing or product information errors within 24 hours of discovery or order placement.

WARRANTY & REPLACEMENTS

Warranty is provided for cricket bats for 2 months from the date of purchase, subject to manufacturer approval.
Warranty covers genuine manufacturing faults only. It does not cover:
- Misuse
- Inadequate knocking-in
- Superficial cracks or wear from use
- Edge or toe damage
- Use against bowling machines
Warranty will be voided if labels are removed or if the bat is used inappropriately.

Products returned under warranty:

Must include original packaging and accessories
Must be inspected before a replacement or credit is processed
Must include proof of purchase

Note: Even bats knocked in by us may break. Final warranty approval is at the sole discretion of the manufacturer or distributor.

RETURN OF SALE ITEMS

Full-priced items may be exchanged, credited, or refunded.
Sale or clearance items are eligible for exchange or store credit only – no refunds will be offered.

If a refund is provided, original shipping charges (even if uncharged) will be deducted.

CHARGEBACK & FRAUD PROTECTION

We reserve the right to recover costs, including through a debt collection agency, if a chargeback is initiated fraudulently and the goods are not returned.

PRODUCT DESCRIPTIONS

We make every effort to provide accurate descriptions and images, but variations may occur due to manufacturer updates.

SHIPPING LOCATIONS

Orders may be shipped from warehouses in India, USA, or other international locations, depending on stock availability.
In case of a refund request, you must allow for the item to be delivered first, and then returned, before a refund is issued.

LEGAL RIGHTS – INDIA ONLY

This policy is governed by Indian law, and you may have rights under The Consumer Protection Act, 2019.
These rights are not excluded or limited by any part of this policy unless the product is acquired for commercial use.

LIMITATION OF LIABILITY

To the extent permitted by law:

All warranties, express or implied, are excluded
We are not liable for indirect, incidental, or consequential damages